Refund & Return Policy

At Bhakti Leela, customer satisfaction is very important to us. We carefully pack and ship every product to ensure it reaches you in perfect condition. Please read our Refund & Return Policy below.

πŸ“¦ Returns Eligibility

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in original packaging

Products used for pooja or spiritual purposes cannot be returned once used.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to customer mishandling

  • Used or tampered products

  • Items purchased during clearance or special discount sales

  • Customized or personalized products (if applicable)

πŸ” Return Process

To request a return, please follow these steps:

  1. Email us at support@bhaktileela.com

  2. Mention your Order ID

  3. Attach clear photos or videos of the issue

Our team will review your request and respond within 2–3 working days.

πŸ’° Refund Policy

  • Once the return is approved and the product is received, the refund will be processed.

  • Refunds will be issued to the original payment method.

  • It may take 5–7 working days for the amount to reflect in your account.

Shipping charges (if any) are non-refundable unless the error is from our side.

πŸ”„ Replacement Policy

In case of damaged or defective items, we may offer:

  • A replacement product, or

  • A refund, based on availability and situation.

🚚 Return Shipping

  • If the return is approved due to our error, we will bear the return shipping cost.

  • If the return is due to personal preference, return shipping costs will be borne by the customer.

πŸ“ž Contact Us

For any return or refund-related queries, please contact us:

πŸ“© Email: support@bhaktileela.com

🌿 Bhakti Leela – Fair policies, honest service, and devotion at heart.